Customer Relationship Associate

The starting salary for this role is £27,897 per annum, based on working 36-hours per week. This is a fixed term/secondment opportunity for 12 months.

We are excited to be hiring a new Customer Relationship Associate to join our fantastic Customer Relationship team. Our team follows a hybrid schedule, working in-office one day per week with an additional one day per month for team meetings, and remotely for the rest. We provide a laptop to support working from home, using technology for remote collaboration.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources

About the Role

The Customer Relationship team provide front-line support for customers and stakeholders, handling a range of queries relating to the Local Government Pension Scheme. The Customer Relationship Associate will adopt the Surrey Pension team culture of strong standards and accountability in order to responsibly deliver a first-class customer experience.

This role will contribute to the success of the Surrey Pension team. Operating with a limited degree of professional independence and autonomy, the role will predominantly undertake operational work with specific responsibility for being the primary point of contact for customers and stakeholders and supporting the Customer Relationship Team Manager.

This includes:

• Providing a high level of customer service at all times,
• Responding to high volumes of enquiries within the specified KPIs/SLAs,
• Providing accurate information obtained from specialist IT systems or by referring defined complex enquiries to transactional or specialist second line support,
• Maintaining information systems to ensure consistency and integrity of data,
• Contributing to and recommending changes and improvements to develop the level of service provided by the team.

This role provides an excellent opportunity to gain further knowledge and experience within the service.

Shortlisting Criteria

To be considered for shortlisting for this position, your application will clearly evidence the following:

• Minimum 5 GCSEs at Grade C or above, or equivalent, or able to evidence ability at an equivalent level,
• Good written and oral communication skills with the ability to build sound relationships with customers,
• Good administrative/organisational and analytical skills,
• Ability to prioritise and plan own workload in the context of conflicting priorities and work on own initiative,
• Competent in a range of IT tools.

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

The job advert closes at 23:59 on 24/03/2024 with interviews taking place on 04/04/2024 and 05/04/2024.

We look forward to receiving your application, please click on the apply online button below to submit.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applications where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.