Customer Relationship Manager

 Working for a prestigious company in Aztec West, we are looking for a full time Customer Relationship Manager role. Excellent rewards and bonus (approx. £2.5k per quarter but this is uncapped so you can earn a lot more) with £29k basic. You much be a real people person with B-2-B account manager experience. This role is working from the office within a fun, friendly hardworking team! 37.5 hours per week Monday to Friday

Duties: To effectively manage existing customers to achieve revenue growth, and the development of new business through targeted sectors within a specified region

Main Duties:
• Meet or exceed set sales targets
• Maintain and develop relationships with existing customers to optimise business growth
and to achieve a high level of satisfaction as measured within Net Promoter Score (NPS)
• Conduct proactive calls to existing customers and business development calls to dealers
• To work with Field Sales and arrange site visits upon request and/or where necessary to
achieve maximum profitability
• Liaising with customers on order progression/stock availability/lead time
• To provide support/cover to team colleagues and sales coordinators where necessary
• Deal with all customer queries efficiently and effectively
• To actively seek to increase the uptake of additional products and services
• Advise customers on forthcoming product developments and discussing special
promotions
• Make accurate cost calculations and provide customers with formal quotations in line with business expectations
• Report on activity through CRM management and maintain accuracy of pipeline
• Gain a clear understanding of customers businesses and requirements
• Create account development plans in conjunction with Field Sales
• To work with the Commercial team in protecting and developing profits for the channel
• Attend training to develop relevant knowledge, techniques, and skills as required
• Attend site visits where required
• Monitor and report on competitor activities and provide relevant information
• To attend industry exhibitions and networking events where required, feeding any
changes on market and buying activity back to the business
• Other tasks as and when required
Skill and Experience:
• Must have previous experience within a sales role or sales administration role
• Excellent communication skills at all levels

Personal Attributes:
• Confident, enthusiastic approach to work
• Target driven
• Flexibility to move outside the job description as and when required
• A desire to exceed expectations, always striving for excellence
• Self-motivated, positive, confident and self-assured
• Focused and persistent
• Ability to work under pressure
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requirements.
Employee