Address
Form of work
Salary Your new company
The RAC provides complete peace of mind to UK personal and business members, whatever their driving needs - from Breakdown assistance to Insurance and a range of other motoring services .Whether it is Breakdown cover with roadside assistance, insurance, buying a new or used car, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information .
Your new role
As a Customer Renewals Advisor operating in our call centre, you'll take calls from RAC members who want to discuss their membership or are looking to renew their cover. You'll be an expert on the features and benefits of RAC Breakdown Cover, and you'll have the customer service skills to keep them onboard.
Whether you've worked in retail, hospitality, sales or a call centre environment, as a Contact Centre Advisor you will carry out the responsibility of a Renewals Advisor to our existing members. This is a busy and challenging role; you'll bring your resilience, enthusiasm and energy, and be right at home within our outstanding Bristol team!
What you'll need to succeed
- Enjoy talking to customers
- Are empathetic and able to build rapport with our members, in an outgoing, engaging manner
- Are self-motivated and passionate about finding the right outcomes for customersHave a desire to deliver a first-class customer experience to over 2 million customers.
- Can demonstrate the ability to stay focused in a fast-paced sales contact centre, and work well under pressure to meet KPIs
- Ideally have previous experience working within a sales focussed environment and can demonstrate excellent customer service.
What you'll get in return
- Bonus scheme with additional earning potential up to 22% OTE monthly
- Competitive rewards package
- Flexible shifts and working hour patterns
- A first-class, comprehensive training programme to enhance your skills and behaviours to ensure you become a great advisor!
- A fantastic career framework, with solid support and a clear plan, allowing everyone to progress within this ever-growing business.
What you will be doing
- Delivering Exceptional Service to our customers ensuring we have the customer at the heart of everything we do
- Operate in a fast-paced environment, where we deliver exceptional customer focused solutions in order to retain our members
- Effectively engage with members who are renewing their membership with us
- Reviewing their Customer memberships and promoting our differences versus competitors
- Providing great Customer Service to our customers through keeping accurate records up to date and providing the basic customer service responsibilities.
- Recording member data and requests in an accurate manner using RAC systems
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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