Address
Form of workJob Title: Customer Resolution Officer
Contract: Permanent
Full time: 35 hrs per week
Salary: £33,720.49
Working Pattern: Monday - Friday
Location: Liverpool, Speke - Hybrid
For your application to be considered please ensure you attach a current CV.
Applications may close before the deadline, so please apply early to avoid disappointment.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 90,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & pension
- 28 days holidays plus bank holidays
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
The difference you’ll make Customer Resolution Officer:
The role holder will Manage all customer and colleagues' contacts / enquiries in relation to services managed or delivered by building safety department including repairs, estate services, compliance and building safety. Including enquiries, complaints, feedback through a Customer Service Desk.
You will also monitor daily activity, contact allocation, volumes, resolutions, closures etc. across the team and take ownership of all complex and escalated cases. Management of all customer and colleague contacts to resolution working in collaboration with colleagues across the department were required.
About you:
We are looking for someone who demonstrates excellent attention to detail with the ability to work accurately under pressure, deliver to strict deadlines and manage conflicting priorities.
