Customer Resolution Specialist

Customer Resolution Specialist

Monday-Friday 9am-5pm

Redditch, hyrbid working available

£26,535, permanent/full time

MPJ Recruitment are proud to be working with a brilliant business based in Redditch, Birmingham. They are looking for a down to earth, driven, and professional individual to join their Customer Resolution team. Fully paid training will be provided, and this will allow you to unleash your true potential.

We are constantly looking for talented individuals to join us on our ever-exciting journey which is ran by a team of industry experts driving the business forward but who also regularly look at ways to improve you and the others around you to progress, develop and move forward with your career.

Customer Resolution Specialist Responsibilities:

• Investigate formal complaints regarding the service provided by the Company within the prescribed time limits
• Conduct & record interviews with both Enforcement Agents and office-based colleagues, where necessary in relation to formal complaints
• Resolve complaints to the satisfaction of the client, customer, third party and/or the Company by determining and instigating the appropriate corrective action
• Respond to each complaint by the most appropriate means, whether this is by letter, e/mail or telephone
• Take individual responsibility for the integrity and accuracy of investigations and responses, ensuring honest and thorough feedback
• Assist in the reporting to departmental managers on a regular basis, ensuring that preventive action is applied in order to prevent similar complaints in the future
• Analyse all complaints on a regular basis to ensure the effectiveness of the complaints procedure and determine any further preventive action and adopt best practice and continued improvement to the customer journey
• Update the complaints tracker, individual case notes/files and client files with details of formal complaints from start to resolution
• Process vehicle and goods removed cases including dealing with third party claims
• Process GDPR related enquiries, Freedom of Information and all Data requests such as but not limited to Subject Access requests within the prescribed time limits.
• Record and process Trace Rectifications with our Trace Partners and raise concerns as deemed necessary
• Assistance with any other duties that are within the scope of the job purpose

Customer Resolution Specialist Benefits:

• Free parking
• Hybrid working
• Holoday entitlement
• Pension plan
• Fully paid training plus continue training & support
• Great opportunity for progression and development
• Company events and charity days

Are you interested in this Customer Resolution Specialist?

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