AddressMonday to Friday - No Weekends - OTE £33K
The Opportunity?
We are recruiting a Customer Retention Advisor to join us at Safetykleen. Our customers are the heart of our company, and this role is pivotal in ensuring our customers are receiving the highest level of service, and if not, your role will be to listen and act through to resolution. This role will give you the opportunity to showcase your customer service, influencing and resolution skills, whilst developing your knowledge of retention with a career path into Customer Retention Manager. If you are goal driven and love a challenge whilst providing a best-in-class customer experience, then this could be the role for you!
Benefits for Customer Retention Advisor:
- Salary £27,750 + commission OTE £33k
- Monday to Friday with weekends and Bank Holidays off
- 25 Days Holiday Plus Bank Holiday’s
- Private healthcare scheme from day 1
- Life Assurance coverage from day 1
- 4% Contributory Pension scheme
- We provide support and access to a range of internal and external courses to help develop and progress your career with us
- Corporate discount scheme focussed on your wellbeing, including Virgin Active Gym membership.
Job responsibilities for Customer Retention Advisor:
- Dealing with customers’ contract queries via telephone and email, working within strict SLAs of 2 hours - outbound and inbound calling.
- Complaint resolution
- Extensive liaising with internal and external customers to ensure case resolution
- Writing detailed reports to be sent to customers and internal stakeholders
- Ensuring all cases are recorded and assigned via our CRM system – Dynamics365
- Keeping up with KPI’s in line with business needs
Competencies required for the Customer Retention Advisor:
- Customers are at the heart of our business and as such, we are looking for someone who can deliver a great customer experience
- Happy to make high volume outbound calls on a daily basis
- Experience working of CRM, Word and Excel
- To be methodical when performing daily tasks with a keen eye for detail
- To be motivated, proactive and a natural problem solver
- To be able to manage your time productively within a busy environment
We are Safetykleen!
We are the UK’s leading provider of Parts Washing, Waste Collection and Environmental Advisory services to businesses. Our operations encompass 12 European countries in addition to Brazil, China, and Turkey. We have 19 branches across UK and Ireland, employing circ. 600 passionate and committed people. We’re built on a strong business model, a winning culture and always putting customer at the heart of everything we do. We have big ambitions with a strong strategy to succeed, all whilst making the planet Safer and Kleener.
#INDAJ
