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Form of work
SalaryDue to expansion our client, a successful technology company, is looking for an experienced Client Retention Specialist to implement Customer Retention strategies to increase loyalty and retain business.
Reporting to the Sales Manager, duties to Include:
- Proactively engage with existing customers to understand their needs and assess satisfaction with current services.
- Collaborate with the sales and operations teams to develop comprehensive renewal strategies.
- Ensure timely and accurate renewal of contracts, meeting both company and customer expectations.
- Respond promptly to inbound leads generated through various channels, such as website inquiries, email, and social media platforms.
- Build and maintain positive relationships with existing customers, fostering loyalty and trust through exceptional service and support.
- Ensuring all client documentation is correctly recorded.
- Acting as the first point of contact for clients and resolving. queries/problems in a timely manner.
- Stay informed about industry trends, competitor activities, and market developments to identify new opportunities for business growth.
- Meet or exceed sales targets and performance metrics, demonstrating a proactive approach to achieving sales objectives.
- Providing regular ad-hoc management information (MI).
As a successful candidate ideally, you will have previous customer service and/or account management experience, together with strong written and verbal communication skills, an excellent telephone manner with the ability to build rapport and provide excellent customer service. Accuracy and attention to detail is essential.
This is a fantastic opportunity to join a forward thinking, dynamic company with a competitive remuneration package. 25 days holidays, and excellent commission (OTE £10,000 +)
