Address
Form of work
SalaryYour new role will see you communicating and liaising via telephone or email, finding a solution satisfactory to all parties and showcasing your personality to ensure our clients customers have the best experience possible making this the perfect opportunity for those with a passion for resolving issues, who are able to uncover problems and build trusting relationships
We are looking for someone who can share in our clients vision, who take pride in delivering the best possible service and go the extra mile to make the customer experience memorable!
A typical day within your new position will see you:
- Make proactive efforts to retain existing owners
- Identify any trends and potential risks, recommend solutions and implement them quickly
- Utilise sales techniques and objection handling to overcome situations whilst keeping a long term relationship in mind
- Actively engage with owners in a timely manner
- Create strong relationships
Offer sound, professional advice over the phone
Complete day-to-day tasks with the wider business
Recognise any other opportunities
- Identify, share and spread best practise throughout the business
- Discuss and implement pricing changes ensuring a logical commercial approach to any discussions
- Demonstrate excellent teamwork
All we ask you to have the following key skills:
- Outstanding verbal and written communication skills
- Previous sales, customer relations or account management experience
- Strong analytical and problem solving skills
- Excellent negotiator with a commercial background
- Able to build, manage and maintain strong relationships
- Good influencing skills
- Experience working with MS office including Windows, Word, Excel
...although standouts will also have:
- Conflict resolution experience
- Owner retention experience
- Experience in a commercial environment
