Customer Retentions Executive (12 Month Contract)

Kenneth Brian Associates are working on a fantastic opportunity for a prestigious employer based in Epsom, who are seeking a Customer Retentions Executive to join their team. This is a 12 month fixed term contract.

Working as part of a team whose focus is on customer retention, this role will involve ensuring high levels of customer satisfaction, and ensuring that customers are offered a choice of options.

Specific responsibilities will include:

• Managing and retaining a portfolio of customers who are at the end of their contracts
• Exploring products available to these customers to retain their custom
• Proactively contacting customers who have indicated that they wish to end their contracts
• Providing new quotations
• Liaising with third parties

To be considered for this role, you will need:

• Previous experience in a proactive, customer focused role, ideally Sales or Retentions
• Exceptional communication skills, both written and verbal
• Target driven with the ability to work in a fast paced environment
• Highly motivated
• Attention to detail
• Proficient in MS Office suite

The company offer a competitive salary and benefits package, with hybrid working options after successful completion of probation.

We look forward to receiving your application.