Customer Service

Our established and growing client is looking to recruit for a quotation's estimator the ideal candidate would come from either a technical type back ground or have strong experience in telephone Customer Services.

The role is reporting to the estimating Team Leader, the estimator will be responsible for interpreting customers needs and using in house software to provide accurate project specific solutions.

The role

• Ensure quotations are on time and accurate and convert to order.
• Update CRM database for each quotation.
• Ensure that all information at enquiry stage is obtained to offer the best suitable solution to the client providing compliant and competitive solutions.
• Discuss information of a with customers therefore securing the order.
• Ensure that designs produced are compliant with current legislation/regulations.
• Contribute to team continuous improvement initiatives that support process, performance, and Customer Service development.
• Support customers and colleagues in the timely resolution of technical enquiries, escalating queries that cannot be resolved through day to day means, using other departmental resources and suppliers.
• Provide excellent Customer Service to colleagues and customers alike.
• Provide technical support to the external sales teams.

Skills

• Excellent analytical skills, critical thinking skills, and attention to detail.
• An advanced level of numeracy skills.
• Excellent planning, organisation, and time management skills.
• Excellent communication and Customer Service skills.
• Proficient in Microsoft Office software and willingness to learn business specific software systems.
• Experience of interpreting information of a technical nature
• Have an education within Engineering, Maths, or Science background.

Benefits

• Company offers a fantastic working environment and excellent career progression
• 25 days annual leave including Xmas closure period, plus bank holidays.
• Generous contributory pension scheme where company will double contributions of up to 8% via salary exchange.
• Life assurance
• Eligibility to join and participate in the company share save scheme.
• Employee Assistance Programme.
• Occupation Health support.