AddressJoin the Trackstar Team – Leaders in Vehicle Security
Trackstar is not just a brand; it's a commitment to reconnecting drivers with their vehicles. We are pioneers in cutting-edge technology, recognized across Europe, and now we're looking for dynamic individuals to propel our Customer Service to new heights.
Are you ready to accelerate your career with a company at the forefront of vehicle security since 1999?
You could be a university graduate, a college leaver, or someone who has already got a taste of telephone-based Customer Service. You bring your Customer Service skills, and we’ll train you on our systems and processes!
Your Role and Responsibilities
As a pivotal member of our Customer Service team, you will harness your exceptional communication skills to:
Engage with Customers: Handle inquiries and resolve concerns via email, webchat, and phone with empathy and efficiency.
Support Our Dealers: Offer frontline technical support to our extensive Dealer Network.
Manage Accounts: Facilitate the setup of customer accounts and complete the auto-commissioning process.
Proactive Outreach: Make outbound calls for essential documentation, updates, or payment matters.
Subscription Management: Oversee the entire subscription lifecycle from unit sales to renewal payments.
Alert Response: Act promptly on system alerts, alarms, and vehicle theft incidents.
Performance Excellence: Strive to meet service level agreements and contribute to team and individual performance goals.
This position is based in our Kents Hill, Milton Keynes office, with a hybrid working option after the completion of training.
Working hours are Monday to Friday, 9 am to 5.30 pm.
What We Look For
Ideal candidates will possess:
Experience: At least one year in Customer Service, ideally with a record of handling phone, email, and preferably webchat interactions.
Technical Savvy: Proficiency in MS Office, a quick learner for new systems.
Customer Commitment: A passion for delivering outstanding service.
Self-Driven: The initiative to learn, take charge, and work effectively both independently and as part of a team.
Organizational Skills: Excellent planning and multitasking skills, with a flexible approach to changing priorities.
Attention to Detail: Precision in literacy and numeracy tasks.
Team Player: A collaborative spirit to solve problems and reach common goals.
Desirable:
Prior experience in order processing, especially in technical services or provisioning, is an advantage, though we offer thorough training.
Benefits & Rewards
At Trackstar, We value diversity and strive to create an inclusive environment where everyone can thrive.
We offer:
- A critical role in a leading international SaaS company.
- Comprehensive training and development opportunities, including LinkedIn Learning, personalized coaching, and a variety of online courses.
- Competitive salary and benefits
Join Us
If you're passionate about delivering exceptional Customer Service and want to grow with a team that values your development, apply now to start your journey with Trackstar.
Seize the opportunity to unlock your potential at Trackstar – Apply today and drive your career forward with us!
Successful applicants will be living locally to Milton Keynes and have full rights to work without the requirement of sponsorship now or in the future.
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Teletrac Navman is a global, market leading software-as-a-service (SaaS) provider leveraging AI and machine learning to drive next generation mobile asset and fleet management. Powered by AI to turn real-time data into decisions, Teletrac Navman’s specialized solutions deliver businesses with simplified, smart, predictive and actionable insights to help enhance productivity and profitability. With headquarters in Orange County CA, we have additional offices in the United States, United Kingdom, Australia, New Zealand and Mexico. For more information visit: www.teletracnavman.com.
Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide.
Additional information about Vontier is available on the Company’s website at www.vontier.com
