Customer Service Administrator

Customer Service Administrator

Salary £23-25k dependent on skills and experience

Location: Value Doors, Calder Park, Wakefield, WF2

Job Type: Full Time

Value Doors is a tech-driven, leading provider of high-quality windows and doors, committed to delivering exceptional products and services to our customers. We are seeking a detail-oriented and proactive Customer Service Administrator to support our installations and Customer Service department.

At Value Doors, we pride ourselves on making a real impact. If you’re passionate about improving customer experiences and want to contribute to our growth, then this is the role for you.

Key Responsibilities

• Handling Customer Service and communications
• Developing straightforward and flexible processes for all aspects of Customer Service
• Utilizing our automation and technology to enhance the role
• Adhering to strict service levels and being accountable for your tasks
• Delivering high levels of Customer Service during installations and aftercare
• Keeping customers updated throughout their journey
• Communicating with a resolve-immediately attitude

Experience & Key Skills

• Confident, independent, structured, accurate, and reliable
• Strong organizational skills
• Proactive and a fast learner
• Hands-on mentality
• Positive mindset with a can-do attitude, always finding creative and pragmatic solutions
• Proficient in MS Office applications (Outlook, Word, Excel, PowerPoint, Google Docs & Sheets)
• Experience with CRM software
• Excellent written and oral communication skills in English

Interested? Please send your cv by return.

INDLS