Customer Service Administrator

Customer Service Administrator

Hours: (Apply online only) Mon - Thurs
(Apply online only) Fri
Salary: £25,000 - £27,000 a year
Start date: April May 2024

The Company

Attach A Tag is a small brand operated within the Fine Cut Group which sells personalised products to help organise and prevent lost clothing and belongings. Key markets we supply are Care Homes, families, yachts, hotels and other businesses.

Due to internal hiring, we are seeking a professional and organised Customer Services administrator.

The Customer Service Administrator Role

This is a great opportunity for someone looking to rejoin the workforce or someone who enjoys speaking to customers and being involved in every facet of a business.

The role is always open to development and progression so we d encourage anyone with entrepreneurial spirit to also apply.

Attach A Tag is an e-commerce business with a fast turnaround and unbeatable Customer Service. You will be performing the daily tasks key to the operation of the business. This includes customer facing administrative tasks as well as daily packing of the small, personalised parcels.

The Attach A Tag brand has been operated successfully by Fine Cut since 2011. Your role and input will be key in ensuring the smooth running of the daily operations and as such we are looking for a well organised and methodical individual with an eye for detail and a passion for great Customer Service to join our small team.

The role will be supported by the Attach A Tag Manager as well as the team member currently occupying the role.

The Attach A Tag team is small though it operates within a larger team of 34 all employed directly by the family run business, Fine Cut.

Your Customer Service Administrator role is based on site and you will be based at the Fine Cut Group office in Lancing, West Sussex.

Customer Service Administrator Responsibilities:

• Providing first point of contact for customer enquiries via all communication channels.

• Placing daily orders that come in via e-mail & over the phone onto our production system.

• Providing customers quotes and following up.

• Check and pack orders ready for daily collections.

• Assisting with stock management

• Using payment gateways such as Stripe, Sage & PayPal.

• After sales service - follow up with contacts on our CRM.

• Contacting new potential clients to drive new business.

Required skills:

• Strong interpersonal skills

• Empathetic

• An ability and desire to work on own initiative and prioritise workloads without supervision to complete daily tasks.

• Strong written & communication skills.

• Good numerical and problem-solving skills

• Competent with Microsoft Office (Word, Excel, Outlook).

Desirable:

• Experience working with social media management tools

• Entrepreneurial spirit

Benefits:

• Casual dress

• Company Pension

• On-site parking

Details to apply are at the base of this advert, we look forward to hearing from you.