Customer Service Advisor

Robertsons People and Technology work in partnership with our Insurance Industry clients to identify the talent that best suits their business. Our client is going through a period of growth and offer great opportunities for progression within their business coupled with industry leading training. They offer careers, not just jobs. These roles are available for both entry level and experienced candidates. Policy Analysis is responsible for validating policy information to ensure that customers have the right cover at the right price. As a Policy Review Agent you will be accountable for helping customers through the validation journey in a busy phone and administration role. We have a mapped our roadmap to show you the career and can provide you by starting in our Policy Review department where you will learn everything about insurance in our comprehensive 4 week training induction which will be 2 weeks classroom training and a further 2 weeks shadowing and supporting the team. In return for working with us we will offer you: Generous starting salary of £23,400 plus fantastic company benefits Increased salary on completion of our progression level matrix of up to £26,000 All the training and coaching needed to succeed in your role Excellent career progression opportunities within our fast paced and growing business Home working opportunity 3 days a week following training and passing probation Monday to Friday working hours from 8:30am to 5pm A fun, energetic and lively working environment We'd love to hear from you and open to all levels of experience Policy Review Agent responsibilities: Validation of insurance policies to ensure customer details are correct. Update and revise customers' policy details, making any necessary adjustments. Resolve our customer's queries through telephone conversation, document validation and email. Provide great customer outcomes and a right first time service Policy Review Agent Skills & Experience: Previous experience of working in Customer Services role or similar environment is an advantage but not essential Able to provide great Customer Service A great communicator with an eye for the detail Excellent time management and organisational skills Completely comfortable using computers and software Desire to learn and develop through continuous training