Customer Service Advisor

About Us:

KSD Support Services Limited (part of the KSD Group) is one of the fastest growing, privately owned, building maintenance and facilities management support services companies in the UK, delivering high levels of service to key blue-chip clients such as Sainsbury’s, Tesco, Morrisons.

Purpose of the Job:

As a Customer Service Advisor, you will be responsible for providing a first-class service to our clients, this includes managing phone calls, emails and web requests as well as maintaining databases and providing administrative assistance.

Key Responsibilities:

The primary responsibilities are detailed below, however KSD Support Services Ltd may require additional responsibilities to be absorbed within reason from time to time to meet business demands.

• Delivering an excellent and consistent Customer Service experience via all channels, including telephone, email, web, and face to face (internal colleagues);
• Ensure that all customer contacts are handled well, giving customers the best possible experience;
• Taking ownership, problem solving and ensuring a successful resolution for each call;
• Ensure that information is accurately entered into our systems;
• Allocate work requests to our dedicated field technicians and contractors across the UK;
• Continually and proactively develop your knowledge of services;
• To carry out all reasonable tasks that may be requested from time to time by the client;
• To uphold and promote the good name of KSD Support Services Ltd at all times.

Skills, Knowledge, and Abilities:

• Be able to receive and action telephone, email, and web requests for service in accordance with the Helpdesk procedures;
• Good interpersonal skills answering calls in a professional and personable manner;
• Must possess self-motivation, enthusiasm, a positive attitude and perform as a team player;
• Proficient in the use of IT platforms, Outlook, Word, Excel;
• Minimum of 1 years’ experience working in a customer centered service organisation;
• Excellent communication skills, both written and verbal;
• Excellent time management and organisational skills;
• Flexibility and adaptability to changing workloads;
• Display attention to detail and accuracy in the workplace;
• Able to work in a high volume, transaction driven environment.

Benefits:

• Excellent training and development opportunities;
• 20 days annual leave, plus bank holidays;
• Friendly working environment;
• Paid team events;
• Paid lunch break;
• Free on-site parking;
• Pension scheme.

Additional Information:

• Working Days/Hours: Monday to Sunday, on a shift rota, flexibility is required (shifts typically are 06:00 - 15:00, 07:00 - 16:00, 08:00 - 17:00, 09:00 - 18:00, 11:00 - 20:00) and after successful completion of probationary period we offer hybrid working on some shifts;
• Overtime available;
• The position is based in a fantastic office location and building in a Grade I listed Georgian manor house set in Stanmer Park, Brighton;
• All candidates will be required to provide valid proof of Right to Work in the UK at interview stage.