Customer Service Advisor

Your new company & role

A financial institution, based in central Brighton is seeking a Customer Service Advisor to join their large team. Working in brand-new offices, you will be the first point of contact for all inbound customer queries (both B2B & B2C). This is a hybrid role and you will be required to work in the office 1-2 days a week, after training. Working hours are Monday to Friday, 9am to 5pm.
Key duties include:

• Handling inbound calls and emails
• Identifying and escalating non-standard queries
• Responding to customers within SLA timescales
• Updating customer information on CRM
• Working to organisation guidelines and regulations

What you'll need to succeed
You'll have previous office-based Customer Service experience, handling high volume calls and emails. Strong written and verbal communication skills are a must. This is is a hybrid position, so you must be able to commute into Brighton on a regular basis. Experience with MS Office Suite and CRM is also required.

What you'll get in return

You'll receive an hourly rate of £13.50/hr premium (inclusive of 28 days/year annual leave) and paid weekly.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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