Customer Service Advisor

Where: Merthyr Tydfil
Full time: Permanent
Salary: £21,943 rising to £22,561 at 9 months in role, plus incentives
Hourly Rate: £11.25
Connect for good with EE. Shape the future with us – where innovation meets inclusivity. If you love talking with people and building relationships then become one of our Customer Service Advisors, or as we call them, an EE Guide. You’ll be guiding our customers through their EE journey, immersing them in our brand and always delivering the very best service. Your remarkable journey starts here.
What we offer
A great starting salary of £21,943 rising to £22,561 at 9 months in role, plus optional incentives and bonus schemes
A flexible working routine that works for you. Whether its banking time off for an appointment or a special day, there are loads of options to flex your time (t&c’s apply)
Huge discounts of EE & BT products including your Mobile and Broadband – saving you hundreds of pounds every year
Volunteering days, so you can give back to your local community
Optional Private Healthcare and Dental, for you and the family
A share scheme where you can invest in the company at a discounted rate
25 days holiday with the option to buy more
Support in carving a career path for you. We are super passionate about developing our people and we’ll support you in every way we can so that you have a career you want
Optional Pension scheme to protect your future
Critical Illness cover
Gym membership discounts
Discounts off attractions for the family all year round
The smaller bits like; free parking on our sites, free tea and coffee, and even a concierge
Your role
You will support and guide our customers. Whether it’s helping them with a billing query, answering a technical question or anything else they need, with the training we provide you will be the expert that they need. Every interaction will deliver a brilliant, personal service.
What we stand for
We believe in a completely personal environment, where you’re treated like you want to be treated. We’re committed to working together to build a community where everyone feels they belong. Whatever your age, race, sexuality, disability, religion or gender identity, we recognise and celebrate our differences and embrace diversity at all levels. Everyone is welcome at EE.
What are you waiting for?
If you think you ’d be a great fit we’d love to hear from you. Reach out to get the conversation started!
EE is part of the BT Group – When we connect for good, there is no limit to what we can achieve