Customer Service Advisor

Gotpeople are working with a fast expanding local company and are recruiting for a Customer Service Advisor.

Duties to include (but not limited to):-

• Provide exceptional Customer Service to clients via phone, email, and social media.

• Assist customers with inquiries, account issues, and product information.

• Liaise with couriers and customers if parcels are not delivered in a timely manner.

• Resolve customer complaints or concerns in a professional manner.

• General admin work such as reporting website issues, placing orders etc.

• Produce a monthly newsletter for customers.

Experience & Skills

• Previous experience in a Customer Service role.

• Excellent communication skills, both verbal and written, to effectively interact with customers and colleagues.

• Good knowledge of Microsoft packages and ability to learn internal systems.

• Ability to multitask and prioritise tasks.

• Experience working within an e-commerce business would be desirable.

This is a temp to perm position, successful applicants will be offered a permanent contract after a qualifying period.

Hours are Monday to Friday 9.00am - 4.30pm, 37.5 hours per week with paid lunch breaks.

Got People is acting as an Employment Business in relation to this vacancy.