Customer Service Advisor

Responsible for dealing with customer contacts by phone, email and click to chat within O’Neills small multichannel contact centre to the agreed performance standards. .

5 GCSE (A-C) including Maths and English (or equivalent).

Two years experience working in a multichannel contact centre environment or customer service role.

Excellent written and oral communication skills.

Ability to listen closely and assimilate information quickly. Able to ask clarifying questions and provide accurate information.

Customer focused with a strong desire to deliver exceptional customer service.

Flexible and committed to meeting deadlines.

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2nd European language.