Customer Service Advisor

We are recruiting for a successful and growing company based in Berkhamsted and looking for someone to join them as a Customer Service Coordinator.
This is a great opportunity for someone that wants to work somewhere that has good values, offers fantastic training and support and a great working environment.

As part of this role you will be processing orders, booking shipments and deliveries and liaising with customers, so good administration and communication skills are essential.
This is a permanent role and please note that due to the location of this role, you will need to be able to commute to an office in the heart of Berkhamsted, free parking is available on site.

Monday to Friday, 8am to 5pm or 8.30am to 5pm with a shorter lunch break, this role is offering a starting salary of £25,000 + Annual bonus and healthcare, dental, optical, physio and other benefits.

Some of the duties will include:

• Dealing with customer enquiries over email and telephone.
• Processing of sales orders.
• Booking shipping and transport using logistics providers.
• Coordinating order fulfilment.
• Dealing with general queries.
• Managing returns and issuing refunds.
• Ad hoc Customer Service/sales administration.

The skills required:

• Some level of Customer Service or admin experience is necessary.
• ERP/CRM system experience required.
• Any experience of logistics or booking orders etc. would be useful.
• Confident oral and written communicator.
• Excellent telephone manner.
• Microsoft Office.
• Team Player.
• Self-motivated with a positive approach.

We are recruiting for this position immediately and looking to book in interviews with a view to starting with this company as soon as possible.

Looking for the next step in your career? Think Specialist Recruitment.

Think Specialist Recruitment is an independent support staff recruitment agency based in Hemel Hempstead and working across the Herts, Beds and Bucks area. We specialise in permanent, temporary and contract recruitment with areas of expertise including: administration, Customer Service/call centre, PA/secretarial, human resources, accountancy and finance, sales admin/sales support, marketing and IT Helpdesk/IT support.