Address
Form of work
SalaryAre you the type of person who loves helping others? Do you take pride in resolving issues? Can you grasp basic technical information and relay this to non technical people?
Our partner are an industry leading golf technology organisation and they are searching for a new Technical Service advisor to join their existing team.
What’s the package?
£22.5k per annum
25 days AL plus bank holidays
Pension, life insurance and other benefits
So what’s the role?
As a technical Service Advisor you will support a number of customer facing areas of the business via phone, email and web chat. You'll need to be patient with the ability to support non technical people with technical queries.
You will follow business processes to support things like warranty claims, and record cases on an online system. You’ll need to be pretty organised and record interactions accurately.
You are supported by a team of technicians, but you'll need to be able to learn how to resolve basic queries about the software and hardware.
You’ll need good written communication, whether this be an email response, or the live web chats with customers.
Ultimately, you just need to be of a helpful disposition- dedicated to supporting customers as the face (or web based person) of the business. An interest in golf is helpful, but far from essential.
Sound like the job FORE you? (Golf pun) Apply now.
