Customer Service Advisor

Customer Service Representative based in Hertfordshire, HP1

Offering £13.43 per hour

Start Date: February 2024

We are currently recruiting for a Customer Service Advisor to join our clients existing Customer Service department. This is a full time, fixed term contract for initially 3 months.

The Role:

• Providing exceptional Customer Service via incoming customer calls and correspondence in a professional, friendly and efficient manner.
• Providing advice and guidance to customers in relation to their queries.
• Using the in-house system to log calls as well as process payment and update customer records accurately.
• Work in collaboration with other services, and senior management to ensure that services are joined up appropriately and are aligned to the achievement of the businesses aims and objectives.
• Undertake any follow-up administrative work or system input tasks arising from individual caseload.

The Person

• Previous Customer Service experience ideally within an office or contact centre based environment and or experience within administrative roles
• Confidence in handling customer based calls
• A professional, friendly and personable manner - ensuring to deliver empathy and support to a wide range of customers
• Strong attention to detail and high accuracy
• IT Literate with the knowledge and ability to pick up new systems quickly
• Good communication skills both verbally and written

#CCNorthWest

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.