Customer Service Advisor

Customer Service Advisor

Stop what you re doing and check out this exciting new opportunity!

We are looking for a Customer Service Advisor to join a vibrant team in Chichester. You'll be an integral part of creating a positive customer experience, offering top–notch service that leaves a lasting impression.

You will have the opportunity to work alongside a supportive and friendly team, who can t wait to have you on board, where your contributions will be appreciated and valued. As the voice of the company, you will have the chance to make a positive impact and create memorable experiences for many valued customers.

If you are fun, friendly and dedicated to delivering outstanding customer care, then we invite you to be part of this wonderful company.

What does the role involve?

• Acting as the first point of contact for all incoming calls into the business
• Responding promptly to email and phone enquiries
• Assisting customers with product–related queries
• Logging customer activity and communications to keep the wider team informed
• Supporting customers with purchases, addressing issues and processing orders through to completion
• Managing invoicing and credit requests
• Communicating with other departments regarding customer activity, purchase orders, allocations, and quantities
• Providing product information and coordinating purchasing requests
• Keeping customers updated regarding order progress, courier activity and deliveries
• Supporting the day to day running of a smooth and successful team

What are we looking for?

We are looking for a team player who will thrive in the day to day of the business with a strong work ethic.

To be successful in this role, you should have administration experience within a professional environment, strong keyboard skills and IT proficiency, particularly using Excel.

Excellent communication skills, a passion for organisation and a keen attention to detail is essential, as the first point of contact for the business.

Our ideal candidate is not only collaborative but open–minded and forward–looking as well. This company is in search of a like–minded individual who shares the remarkable values held by their exceptional team. They are proactive, creative, and energetic, with the ability to make decisions and stay focused on the task at hand.

This role has been a fantastic starting point for a number of successful people in the business, offering a great opportunity for personal growth and development.

Additional Information:

• Hours of work Monday to Friday 9am to 5pm
• Salary advertised negotiable depending on experience
• 23 days holiday rising up to 28 plus bank holidays
• Fun and friendly open plan office
• Perk box vouchers
• On site canteen
• Free car parking (you will need a car due to the location)
• Business casual dress code
• Rising pension contributions
• Opportunities for progression
• Don't miss out on the staff parties!

Rafferty Resourcing:

Rafferty Resourcing is an award winning recruitment consultancy that specialises in Head Office recruitment. We are acting as an employment agency for this permanent position and supporting our client with the recruitment process. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. For more details please contact Jodie or Martyn.