Address
Form of work
SalaryDo you want to influence the future of service and shape customer experience for some of the world's leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the UK and across the globe
ASAP start 22-24k dependant on experience
JOB DESCRIPTION
Respond to all calls, emails and requests for technical 1st level support
Analyse technical problems (root cause analysis) with cars and/or light goods vehicles (LGV) and/or heavy goods vehicles (HGV) of all brands and provide technical assistance to customers
Follow defined working instructions and escalation processes for all possible types of incidents
Track all incidents in our internal incident management system
Maintain communication with other Bosch sites, departments and colleagues who are engaged in the support processes
Input for FAQ and knowledge database
Providing professional accomplished communication to a wide range of customers
QUALIFICATIONS
A minimum of 1-3 years' experience in the resolution of technical problems (by phone and/or from field base)
A good knowledge of cars in general and especially of workshop equipment would be an advantage
Educated and qualification in electromechanics
Technical education in IT systems; experience and advanced knowledge in hardware and software support topics
Excellent Customer Service experience
Excellent Nordic and English language skills both orally and in writing
Confident, professional telephone manner
Attention to detail with methodical troubleshooting skills
The ability to work effectively as part of a team
Basic understanding of IT skills
ADDITIONAL INFORMATION
Your future job location offers you: Flexible work time options, benefits and services, employee discounts, room for creativity, hybrid of home- based and city centre office based working location.
Operational Hours:
Monday to Friday: 08:00 - 18:00
