Customer Service Advisor

 We are looking for passionate individuals who love interacting with customers! Whether you're a recent graduate or someone eager to learn and deliver exceptional service, we have an exciting new opportunity for you.

What will you be doing day to day?

• Delivering an excellent level of Customer Service to every one of our customers.
• Ensure we get it right the first time when dealing with our customers.
• Manage incoming calls - dealing with all complaint and queries ensuring we do everything we can to support our customers by allocating them to right colleagues to resolve.
• Provide appropriate solutions and alternatives within the time limits set; following up to ensure resolution.
• Monitoring the shared email inbox regularly, responding to all customer queries
• Sharing all office and administration duties as needed.
• Managing customer expectations and problem solving.
• Communicating and coordinating with colleagues as necessary.

The idea candidate will…

• Be a Customer Service Superstar! A people person who is passionate in helping our customers, recognising no two customers are the same.
• Demonstrate confidence over the phone through clear and effective communication.
• A neat and accurate worker, as well as being able to multitask.
• Being at ease using multiple systems, and competent in Microsoft software packages.
• Able to work towards targets and clear objectives set by the department.
• Be able to respond quickly to changing customer contact and expectation.
• Have a flexible and adaptable approach to working.

If this position sounds like the perfect fit for you, please apply now using your most re