Customer Service Advisor

As a Customer Service Advisor you'll be the primary point of contact for valued clients, helping to resolve queries and provide top-tier service. You'll also have the opportunity to support the wider team in delivering exceptional customer experiences in the retail sector.

Client Details

This organisation is a respectable player in the retail industry, boasting a considerable workforce that spans across the United Kingdom. They pride themselves on their commitment to delivering quality products and services to a diverse range of clients.

Description

Customer Service Advisor Responsibilities:

• Efficiently handle customer inquiries and complaints
• Provide product and service information to clients
• Process orders, forms, applications, and requests
• Communicate and coordinate with internal departments
• Follow up to ensure resolution
• Keep records of customer interactions
• Provide feedback on the efficiency of the Customer Service process
• Ensure customer satisfaction and provide professional customer support

Profile

A successful Customer Service Advisor should have:

• A strong Customer Service focus
• Excellent communication and presentation skills
• Ability to work well in a team
• Proficiency in relevant computer applications
• Knowledge of Customer Service principles and practices
• Relevant product knowledge

Job Offer

• An hourly rate of between £11 - £12 per hour
• A supportive and collaborative team environment