Customer Service Advisor

As a Customer Service Advisor you'll be the primary point of contact for valued clients, helping to resolve queries and provide top-tier service. You'll also have the opportunity to support the wider team in delivering exceptional customer experiences in the retail sector. Client Details This organisation is a respectable player in the retail industry, boasting a considerable workforce that spans across the United Kingdom. They pride themselves on their commitment to delivering quality products and services to a diverse range of clients. Description Customer Service Advisor Responsibilities: Efficiently handle customer inquiries and complaints Provide product and service information to clients Process orders, forms, applications, and requests Communicate and coordinate with internal departments Follow up to ensure resolution Keep records of customer interactions Provide feedback on the efficiency of the Customer Service process Ensure customer satisfaction and provide professional customer support Profile A successful Customer Service Advisor should have: A strong Customer Service focus Excellent communication and presentation skills Ability to work well in a team Proficiency in relevant computer applications Knowledge of Customer Service principles and practices Relevant product knowledge Job Offer An hourly rate of between £11 - £12 per hour A supportive and collaborative team environment