Customer Service Advocates

We are currently looking to recruit 3 x Customer Service Advocates to join our team based within Sunderland.
Duties Of Role:
•Provide information, advice and guidance to customers via a range of communication channels including face to face, telephone, email, letter, web chat and social media.
•Communicate, verbally and in writing, specific knowledge of council and partner services to resolve enquiries at the first point of contact.
•Undertake surveys, telephone calls and interviews to collect data/customer insights to inform improvement programmes.
•Escalate and refer any challenging or complex enquiries and/or complaints to Management
Duties Of Role:
• Must have previous, similar experience.
• Must have 5 GCSE's including English and Maths at grades A-C (5-9)