AddressAT THE FOREFRONT OF FUTURES
Who are we looking for?
We’re on the hunt for 3 full time positive, friendly and empathetic Customer Service Agent to join our buzzing, friendly and experienced team, ready to support you on your career journey.
As a top performing housing provider, no two days are the same for our busy Customer Service team. We handle a massive variety of contacts - from helping customers with repairs and payments to tackling arrears and dealing with sensitive issues so you’ll need to be calm under pressure, resilient and respectful – even when faced with challenging situations.
You’ll be a natural people-person with the skills to flick effortlessly between calls, emails and webchats, while maintaining exceptional experiences for our valued customers - whatever the channel.
You don’t need previous experience of the housing sector - because you’ll learn loads on the job very quickly, supported by our 3-week induction programme to build your knowledge. You will however need a basic knowledge of technology and an excellent telephone manner.
Above all you’ll be diligent, professional, and a fantastic ambassador for Futures Housing Group – because as far as our customers are concerned, you are Futures!
A few key points from our role profile
- Be the first point of contact for all general enquiries and repair related customer interaction and endeavour to remove the need for subsequent contacts.
- Handle contact through a variety of channels including inbound and outbound calls, emails, webchat, social media, written and face to face channels.
- Ensure the highest levels of integrity and sensitivity are always maintained.
Futures who?
We’re a highly successful, independent, not-for-profit organisation providing homes and support for thousands of people across the Midlands. Our motto is ‘Great places, great services, great tomorrows’. We’re an Investors in People Platinum employer and our people tell us they love working here.
What we’ll do for you
You’ll start your career journey in our amazing state of the art workspace, so you’ll have great technology, great people and an great environment around you. On completion of your 3-6 month training period and having met the necessary criteria you’ll progress to agile working. Not only do we provide the equipment to enable you to work from home comfortably, you’ll have access to our local Touchdown points where you can work alongside your colleagues or those from other teams.
We invest in your development, taking your progression very seriously. Whatever you put in you get out!
Whilst we work hard to achieve outstanding performance, we recognise its just as important to have fun and socialise with colleagues from other teams around the business, that is why we’ve invested in a state-of-the-art building along with games area in our Atrium, free refreshments and our chill out zone The Sanctuary! We have free parking on-site and if you cycle to work we’ve showering facilities too! Our aim is to make your working week as rewarding as possible.
If you’re successful, you’ll be joining a dynamic organisation with an amazing culture. We offer competitive benefits that include private healthcare options, agile working, a fantastic pension scheme, discount schemes and with a big emphasis on health and well-being.
To support your work life balance, in addition to 25 days holiday a year plus bank holidays, we also promote the chance to buy and sell holiday throughout the year, and your working week will be 37 hours.
You’ll have great opportunities to grow and develop, personally and professionally, but the greatest reward will be knowing you’re helping people and communities across our region to thrive.
To start your Futures Journey, take a look at our Role Profile, please note we may contact candidates or close the vacancy prior to the closing date.
Futures is a great place to work with a fantastic, positive and 'can do' culture supporting our people to deliver fantastic results. Every one of our team members is helping us achieve our vision of 'Great places, great services and great tomorrows' for people and communities across the East Midlands. We don't just provide homes - we support our customers, helping them to thrive and to achieve this we all need to thrive in our jobs too. So, we invest in our people to give them the skills, the tools and the flexibility to do a great job.
