Customer Service Agent.

My client based in Hartlepool is looking for an experienced Customer Service Agent to join their team on a temp to perm basis. The role does not offer hybrid working.

Duties of the role include:

• Answering a high level of inbound calls/emails in a busy office environment
• Making outbound calls to confirm deliveries and gain feedback on the customer experience
• Meeting daily KPI’s, including response time and resolution
• Liaising with staff internally at all levels
• Logging data and keeping up to date customer information on the internal database
• Be computer literate to use Microsoft packages and mailing systems
• Experience of working in Customer Service based roles, preferably E-Commerce or business-to-consumer

Salary: £11.50ph

Hours: 40hrs per week, 5 days worked between Mon-Sat

Role: Immediate start, temp to perm for the right candidate

CPMiddlesbrough
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