Customer Service Agent – Preston - £25,000
Established in 1970, Montgomery Transport Group is one of Europe's leading suppliers of logistical services. The company is a privately-owned business, part of the Ballyvesey Holdings Group that has grown significantly in recent years, now providing a diverse range of Logistics Services throughout the United Kingdom and Ireland.
We are looking for a passionate Agent who will partner with and ensure the long-term success of our customers. You will be responsible for developing long-term relationships with a portfolio of assigned customers, connecting with key business executives and stakeholders. You will liaise between customers and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs.
Description:
We are looking to recruit a Transport based Customer Service Representative to join our team. The successful candidate will liaise directly between our Customers and our Traffic and Sales departments to ensure that enquiries and bookings are managed efficiently and effectively.
While this role is predominately Customer Service, we are located in an open plan office and work closely with our various traffic teams. The successful candidate must be resilient and be able to cope well under pressure.
Your Responsibilities of a Customer Service Agent:
- Respond promptly to Customers enquiries
- Customer Booking and Processing
- Problem Resolution
- Traffic Updates & Tracking
- Managing Customers Accounts / Key Accounts
- Liaison with Traffic & Sales teams
- Ensuring that Customers expectations and continuously met and exceeded
The ideal Customer Service Agent:
- Experience within a Customer Serving Environment is essential
- Experience within a Transport Sector is advantageous but not essential
- Must enjoy working in a fast paced, busy environment
- Must be able to cope well under pressure
- Must have a pleasant, professional, assertive, can do attitude, placing customers as top priority
- Must enjoy working as part of a team
- Educated to GCSE (including English) or equivalent is essential
- Excellent computer skills are essential including a solid knowledge of MS Excel & Outlook
Hours:
- 8:30am to 5:30am
- Monday to Friday
- Occasional Saturday cover
Montgomery Transport Group Limited is an Equal Opportunities Employer and welcomes applications from all sections of the community
To view our privacy policy please visit policies
At Ballyvesey Holdings your right to privacy is important to us. By applying for this job, your information will be entered into our recruitment system. This will enable you to register for job alerts, apply for jobs and for us to help you find your next role. To read our full privacy policy please follow the link: https://privacy-policy/