Address
Form of work
SalaryAbout Us
Tom's Studio is a contemporary stationery brand dedicated to crafting joyful, thoughtful, and sustainably-minded products. Founded by Tom, who, for the first 5 years, handcrafted pens from creatively curated materials using an array of techniques and equipment that would make Willy Wonka proud. In the last few years, he has developed a range of beautiful tools and stationery that use the latest manufacturing processes and materials, which we sell to a global audience of wonderful, conscientious creators. As of 2024, the business is undergoing exciting growth, with plans to bring joyous stationery to even more desks and artists' studios worldwide. We are tackling unsustainable stationery with beautiful, innovative and infinitely refillable pens and creative tools.
To achieve this vision, we are seeking like-minded individuals to join us as we grow and to help us deliver world-class creative excellence to folk around the world. This is a chance to join an early stage start-up and be part of the refill-ution.
The role
We have an opening in our Studio team for someone who would thrive engaging with our creative community. This is a hybrid role with a focus on Customer Services, but with some time spent helping to make pens and packing orders. You will be the first point of contact for our customers, helping them make the most out of their tools, advising on the right products for them and helping them with order enquiries. You will enjoy talking to our community via email and on our social media platforms through direct messages and post comments.
Responsibilities
- Be the first point of contact for customers looking for advice and help
- Respond to customer emails, messages and comments
- Become a fountain of knowledge for all our pens, inks and accessories.
- Resolve order enquiries by working with the Studio team to help customers with returns and repairs
- Assemble, pack and ship orders to customers
- Help maintain a clean and happy studio environment
About you
- An understanding of excellent Customer Service both before and after a purchase
- Excellent communication skills and tone of voice
- Very good organisational skills and excellent time management
- You are a problem solver and do whatever it takes to help the customer
- You enjoy helping customers and love a positive outcome
- A passion for or experience with creative pursuits, art, writing, illustration or calligraphy would be an advantage
- A willingness to learn is essential
Role Location
You will be based in our Studio in Frome, Somerset
Application Process
If you think this sounds like you, we’d love to hear from you. We love a well-crafted and tailored cover letter (be as creative as you like!), so please submit this along with your CV on indeed or to jason@tomsstudio.co.uk with CS and Studio Assistant as the email title.
Job Type: Full-time
Pay: £12.00 per hour
Expected hours: 37.5 per week
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Work Location: In person
Expected start date: 27/05/2024
