Customer Service Apprentice

Are you someone who is passionate about Customer Service, wanting to learn on the job and gain a qualification while you work?

At Ceramics we are looking for our next Customer Service star to work as an apprentice and gain a qualification as they learn within this dynamic and important role.

The Customer Service Apprentice well be a part of a small but vital team that is responsible for delivering an excellent service to our customers, avoiding errors and building long term relationships built on trust and confidence in our service.

Ceramics are part of Saint-Gobain UK & Ireland specialise in ceramic-based solutions for industrial clients.

This role is offered as an Apprenticeship

What we're looking for:

We are looking for someone who is interested in gaining industry experience while gaining a qualification in Customer Service.

• No work experience is required- but you will need to have…
• Excellent communication skills
• IT literacy and the ability to pick up new systems
• Ability to prioritise your work load
• Ambitious to study and learn

What you will be doing:

You will be working closely with the Customer Service team to deliver an outstanding service to our customers, assuring accurate order processing, and timely delivery, resolving any issues in a professional manner.

• Processing customer orders professionally, accurately, and within agreed timescales
• Responding to and resolving customer enquiries in a professional, prompt and efficient manner.
• Supporting the sales with Customer Service related requests
• Support invoice processing
• Liaising internally to assure shipping requirements are met
• Arranging transport
• Managing any service issues

Are Ceramic and Saint-Gobain inclusive employers?

Saint-Gobain is the worldwide leader in light and sustainable construction improving daily life through high-performance solutions. From wherever you are, let your unique personality and our values guide you every day to invent a more sustainable world.

We understand that a diverse workplace is not only a more enjoyable place to be, but also facilitates better decision making and innovation. So, whoever you are, and whichever Saint-Gobain business you join, you can be sure of a warm welcome with us.

And what about flexibility?

The world of work is changing. At Saint-Gobain, we're always open to new ways of working. Everyone has different needs and commitments. We'll happily discuss any need you might have for this role: flexible hours, job-sharing, part-time working, or anything else that matters to you. We can't promise to meet every request when we're recruiting. But we do promise to listen.

If you match our criteria, we will be in touch to discuss your experience and more about you as a person, we look forward to hearing from you!