Customer Service Assistant

Your new company
Hays are working on behalf of a leading Financial organisation to recruit a Customer Service Assistant to join their team in Derry City. This is a fixed term position until the end of January 2025.
Your new role
As Customer Service Assistant, you will be the first point of contact for telephone, email and face-to-face customer enquiries. You will help and support customers by providing information on products and maintaining knowledge of products. You will carry out a range of daily branch tasks including till operations, till balancing, nominal receipts and withdrawals processing. You will also be responsible for a range of investment tasks in relation to account opening, passbooks, investment receipts and withdrawals, account closure and account amendments.
FULL TRAINING WILL BE GIVEN
What you'll need to succeed
Qualifications
6 GCSE passes (or equivalent) at Grade C or above, including English and Maths
Essential Criteria
Minimum 2 years' experience in a customer facing role with administration duties
IT literate and proficient in the use of Microsoft Office
Excellent communication & numeracy skills
A positive attitude to Customer Service
The ability to work well as part of a team
An enthusiastic and positive attitude to work
Highly organised with the ability to work quickly and accurately
What you'll get in return
A competitive salary with a comprehensive benefits package
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Jane Deeney now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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