Address
Form of work
SalaryExceptional Customer Services Assistant Needed - Client Care - Innovative and Expanding Co. - Dereham - up to £26k + bonuses
We are looking for an experienced Customer Service Assistant, Client Care Executive or Client Support Assistant, with exceptional communication skills and a client first approach, to join a rapidly expanding, national organisation in their Dereham office as a Customer Service Assistant.
Suitable candidates will be dedicated, conscientious and service-focused with excellent communication skills, active listening skills and a calm, composed and professional nature.
What’s on offer?
The salary for the Customer Services Assistant role is £24k-£26k (DoE).
Benefits include extensive and ongoing training and mentoring, pension scheme and quarterly bonus schemes. Our client has a proven business model, forward-thinking management and long term career opportunities.
Standard hours are Monday to Friday, 8am - 5pm.
Key responsibilities as a Customer Services Assistant include:
- Responding to client enquiries, requests and concerns and dealing with them professionally
- Providing a supportive response to Customer Service enquiries
- Providing information to customers regarding services, pricing, service terms and available options
- Referring detailed queries to the client’s Account Manager
- Maintaining detailed records and updating CRM
- Providing exceptional levels of Customer Service at all times
- Working with the team to ensure all queries and issues are resolved
What we’re looking for:
- Previous experience in fast-paced Customer Service roles
- B2B experience is highly desirable
- Impeccable communication skills
- Skilled in handling client concerns
- Driven to provide high levels of Customer Service at all times, ensuring client retention and satisfaction
- PC literate - previous experience of CRM systems is highly beneficial
Interested in this Customer Services Assistant opportunity?
Are you passionate about providing exceptional levels of customer support and client care and have experience in similar roles? If so, don’t delay - submit your CV now for immediate consideration, quoting 'CP - Customer Services Assistant’
