Customer Service Assistant - Leisure

Customer Service Assistant - Leisure
Hyde Park and Regents Park, London
The Organisation
The Royal Parks (TRP) is a charity created in March 2017. We manage over 5,000 acres of diverse parkland, rare habitats and historic buildings and monuments in eight Royal Parks across London. These are Hyde Park, Kensington Gardens, The Green Park, St James’s Park, The Regent's Park and Primrose Hill, Greenwich Park, Richmond Park and Bushy Park.
We also manage other important public spaces including Brompton Cemetery and Victoria Tower Gardens. Our eight Royal Parks and other iconic green spaces are among the most visited attractions in the UK with 77 million visits every year.
We are now looking for a number of Customer Service Assistants to join us for fixed-term contracts until October 2024, on either a full-time or part-time basis (up to 40 hours per week) on a shift rota.
The Benefits
- Salary of £11.95 per hour
- 26 days' annual leave (pro rata for part-time) plus public holidays, increasing to 29 days after 3 years’ service
- Pension scheme (3% employee contribution; up to 10% employer contribution)
- Private medical insurance and healthcare cash plan
- Employee assistance programme and access to mental health first aiders
- Learning and development opportunities
- Cycle to work scheme
This is a fantastic opportunity for someone with great Customer Service skills who is looking for summer work to step into a fun, unique role with our committed organisation.
Surrounded by London’s beautiful, natural and historic green spaces, you’ll have the chance to contribute to the seamless operation of the city's most iconic open-water swimming and boating spots, creating unforgettable experiences for our visitors!
So, if you want to join our passionate and inclusive team, dive in! Read on and apply today.
The Role
As a Customer Service Assistant, you’ll be providing safe and fun customer experiences for visitors using the lakes and water-facilities across Hyde Park and The Regents Park.
You’ll be the first point of call for our visitors, helping to answer queries and complaints and ensuring the delivery of an exceptional customer experience to encourage repeat bookings.
Specifically, your role will involve:
- Providing information about the surrounding park environment
- Handling booking transactions
- Assisting with the preparation of all areas for activities and special events
About You
To be considered as a Customer Service Assistant, you will need:
- Excellent Customer Service skills
- Excellent organisational skills
- Strong verbal communication skills
- The ability to build effective working relationships
- Good IT skills, with the ability to use a variety of systems
Other organisations may call this role Leisure Assistant, Leisure Activities Assistant, Customer Activity Assistant, Customer Recreation Assistant, Seasonal Customer Service Assistant, or Guest Services Assistant.
We want to put everyone in the best possible position to succeed and use Recite-me accessibility software. At the top of the application page, there is an "Accessibility Tools" button which you can use to complete the application form in a way that works for you. If you think that you may need more support to complete our application process, please do get in touch.
The Royal Parks is strongly committed to creating a diverse and inclusive workplace and is an equal opportunities employer. We value diversity and encourage applications from candidates from all backgrounds. We believe that the more inclusive we are, the better our work will be. To find out more on our approach to Equality, Diversity and Inclusion, please visit our website.
So, if you are interested in this unique opportunity as a Customer Service Assistant, please apply via the button shown.