Customer Service Assistant

Job summary
Customer service and administrative support role at Progressive Building SocietyProviding excellent Customer Service and performing key investment processesFull training provided, competitive salary, and benefits package
Job seniority: associate level
Responsibilities
• Act as first point of contact for members, offering professional service• Build relationships with members and maintain knowledge of products• Provide information and support to customers, handle enquiries• Carry out branch tasks and investment tasks• Adhere to society's standards and liaise with head office staff• Undertake administrative duties including mortgage administration• Maintain knowledge of branch, investment, and security procedures
Requirements
• Minimum 2 years' experience in customer-facing role with administration duties• IT literate and proficient in Microsoft Office• Excellent communication and numeracy skills• Positive attitude to Customer Service, ability to work well in a team• Highly organized and able to work quickly and accurately• Desirable: similar experience in financial services industry
Key Skills Needed
• Servicing• Relationship
Benefits
• Competitive salary• Hybrid working model• Annual KPI Bonus Scheme• Excellent pension with up to 20% employer contribution• Life Assurance Scheme• Group Income Protection• Health cash plan• Generous holidays• Day off for birthday• Holiday purchase scheme• Excellent training and volunteering opportunities• Wellbeing initiatives