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Form of work
SalaryAt youSMART, we believe in the power of human connection. We're not just about transactions; we're about building relationships and making a difference in people's lives. As a leading provider in the energy sector, we're on a mission to redefine the customer experience. Join us in creating moments that matter and be part of a team where your voice is heard, your ideas are valued, and your growth is nurtured.
As a Customer Service Associate, you'll be at the heart of our mission, engaging with customers face to face to provide exceptional service. You'll be more than just a voice; you'll be a trusted advisor, a problem solver, and a friendly face that our customers can rely on. If you're passionate about making a difference and ready to bring your unique talents to the table, we want to meet you!
Responsibilities:
- Greet customers with a warm smile and genuine enthusiasm.
- Listen actively to understand customers' needs and concerns, and provide personalized assistance and solutions.
- Guide customers through our products and services, sharing your expertise and recommendations to enhance their experience.
- Collaborate closely with team members to address complex issues and deliver seamless service.
- Be a proactive advocate for our customers, identifying opportunities for improvement and contributing ideas for enhancing our offerings.
Qualifications:
- A recent graduate with a passion for Customer Service and a genuine desire to make a difference.
- Exceptional interpersonal skills and a natural ability to connect with people from all walks of life.
- Strong communication skills, both verbal and non-verbal, with a knack for active listening and empathy.
- The ability to think on your feet and adapt to changing situations in a fast-paced environment.
- Eagerness to learn and grow, with a willingness to take on new challenges and embrace feedback.
- Previous customer-facing experience or relevant internships are a plus, but not required - we value your potential and passion above all else.
Benefits:
- Uncapped commission and bonus structure.
- Comprehensive training and mentorship program to support your growth and development.
- A vibrant and inclusive company culture where your voice is heard, your ideas are valued, and your well-being is prioritized.
- Opportunities for advancement and career progression as we continue to grow and expand.
How to Apply:Ready to embark on a rewarding career journey with us? We'd love to meet you! Please apply with your CV and your enthusiasm, and let's create moments that matter together.
youSMART is committed to building a diverse and inclusive workplace where everyone feels welcome, valued, and empowered to be their authentic selves. Join us in shaping the future of Customer Service and making a positive impact in our community.
