Customer Service Branch Manager

We're looking for a people-focused Customer Service Manager (CSM) to lead and inspire our branch team in Coventry, Warwick Shopping Park. This is about improving lives – not sales and targets – in our branch and community. This a 12 month opportunity.

CSMs are empowered to make decisions, to enhance their team’s performance, but also make a positive impact locally. They must form a deep understanding of the role their branch plays in the community and seek out opportunities to make a difference.

By nurturing their teams, successful CSMs deliver a service that members value. They care how others think and feel about coming to work. Their teams feel they belong, can be themselves and get the support they need to flourish.

Leading by example and being a key advocate of the Society’s regional vision will be key requirements.

To be successful, you’ll have experience of leading a customer focused, financial services branch team. We’ll be looking for examples of how you’ve inspired those around you and improved the customer experience.

You’ll be passionate about people, driven by creating an inclusive, positive working environment and showing us how you’ve done this in the past. This should include experience of coaching and developing, not only team members but other managers as well.

You’ll also be able to evidence where your ability as a communicator has persuaded and influenced either your peers or senior management, to make positive changes with successful outcomes.

As a mutual, we’ve always worked together to improve the lives of others. Now one of the largest Building Societies in the UK, over 3,000 of us share that goal, in our branches and Head Office. Our benefits go beyond basic pay, with a discretionary bonus scheme, a culture of reward and recognition and total support for our wellbeing.

We’re serious about equality, of race, age, faith, disability and sexual orientation, but also of personality and the way we think. By being yourself, you’ll make us stronger.

So come and do the most important work of your career, in a Society that’s been voted a ‘Great Place to Work’ by the people who work there.

We understand the need for flexibility, so wherever possible, we’ll consider alternative working patterns. Have a chat with us before you apply to see what the possibilities are for this role.