Customer Service Centre Adviser

We’re driven by our purpose to build real communities, which enhance the lives of our residents every single day. We are now seeking a Customer Service Centre Adviser to support our sales team.

After six years of phenomenal growth and numerous awards, we are backed by a joint venture partnership between Legal & General PLC and NatWest Group Pension Trustee Limited. We are on course to significantly transform the later living experience in the UK with a commitment to expand our portfolio to 34 retirement villages, which equates to around 5,000 age-appropriate homes for retirees.  

You will be responsible for supporting the sales team by attracting potential buyers, qualifying leads, and corresponding with customers to make viable recommendations about Inspire Villages’ products and services, while enhancing Inspired Villages' proposition in the retirement sector. 

If you’re looking for a career which means more and gives you more, personally, and professionally, there’s a place for you here at Inspired Villages.

The Role:

• Working in a central Customer Service Centre to handle enquiries for current and new villages
• Qualifying sales prospects and directing them to the relevant sales teams 
• Developing a list of leads for the sales team to pursue by dealing with verbal and written sales enquiries
• Administering the CRM (COINS) system at the early enquiry stage, for the sales team to progress once the visit is arranged
• Promoting early engagement and other events
• Helping to develop weekly reports to highlight sales enquiries and subsequent actions/results to establish sale conversion rates.

Key Requirements:

• Previous experience in a sale and/or Customer Service role
• Brilliant networker with the ability to build rapport and spot an opportunity with ease
• Ability to develop strong working relationships and trust from stakeholder parties through regular liaison
• Proven track record of using CRM databases and or sales systems.

Working Hours:

• This is a full-time opportunity where the Customer Service Centre Adviser will work 37.5 hours per week; 5 over 7 days (9.00am till 5.00pm). 

The Offer:

• 25 days annual leave (plus bank holidays)
• Giving Something Back – 2 additional days leave for charity or voluntary work per year
• Big birthdays off (those ending in a 0)
• Medicash health plan
• Enhanced family benefits and sickness policies
• Life Assurance at x4 your annual salary
• 5% matched pension scheme
• Access to SMART tech
• Retail discounts on a variety of outlets
• Cycle to work scheme
• Electric car scheme
• Incredible workspace, with a gym, social areas, and parking.

More enjoyment. More satisfaction. More like one big family. If you’re looking for a career that means more and gives you more, hit that apply button!