AddressJoin our community.
We are currently recruiting Customer Service Chat Advisors with a starting package up to £24,234 this is made up of a base salary of £22,400 along with an additional £500 flexible benefit and up to a £1484 discretionary performance related bonus.
Santander is all about providing our customers with an experience that’s second to none.
In this contact centre role, you’ll be helping customers via online webchat.
You’ll use your natural warmth, energy, and personality to help as many customers as you can each day. We'll help you to develop the skills needed to build strong customer relationships, take ownership and deliver that great customer experience.
Along with representing Santander to our customers, you’ll have a voice within the organisation too. As the first point of contact, you’ll get to know our customers better than anyone else. So, if you have an idea about how we can improve their experience or better ways of working, we’re all ears.
The difference you’ll make:
- Helping customers each day by answering customer queries online via webchat
- Assisting customers with day-to-day transactions and enquiries
- Helping to keep our customers and the bank safe
- Solving problems and escalating issues when necessary
- Updating customer records
What you’ll bring:
- Exceptional listening, strong communication skills, verbal and written, with the ability to show empathy in a customer situation
- Experience of working within a Customer Services role, previous telephony experience not essential
It would also be nice for you to have.
- Excellent teamwork with a high level of motivation
- Ability to follow process but also think on your feet
- Problem solving skills (real solutions, not just short-term fixes)
- Strong time management skills
- You will require the right to work in the UK (please see details below)
What else you need to know:
We want our people to thrive at work and home, and we recognise that many people benefit from flexible arrangements. To enable us to deliver the best outcomes for our customers and to help each other develop we understand the importance of having the right balance of spending time together in an office while maintaining flexibility.
By working this way, we can continue to create moments that matter for everyone. To support this, we offer site-based contracts with a hybrid working pattern and we’re happy to discuss specific requirements throughout the recruitment process.
This role is based in our Belfast contact centre, it is a site-based contract, however our current expectation is that once training is completed you will attend at least 2 days in the office every week.
The role is a permanent full-time position, operational hours are Monday to Friday 10am to 6pm and one in four Sundays (these hours will differ whilst in training).
Initial training is for 5 weeks, Mon-Fri 09:00-17:00, and you will be required on-site everyday whilst going through training.
If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.
Inclusion
At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.
How we’ll reward you
As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs.
- Starting salary of £22,400 plus a £500 annual cash allowance to spend on our great range of benefits
- 25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year
- Eligible for a discretionary performance-related annual bonus
- Voluntary healthcare benefits at discounted rates. Including: Bupa medical insurance, dental insurance, healthcare cash plan and health assessments
- Free access to wellbeing apps and up to three weekly online classes via our partnership with Gympass
- We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer
- Support your favourite causes through charitable giving and our community partnerships
- Share in Santander’s success by investing in our share plans
- 24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more
Right to work in the UK
Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.
What to do next:
If this sounds like a role you’re interested in, then please apply.
If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through telephone, email, or face to face. You can contact us at resourcing@santander.co.uk or call 0870 414 9080.
