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SalaryA very exciting opportunity has come up to join a business who is looking for an experience manager to oversee the day to day management of their Collections Operations based in Harrow.
This role is an office based role with a strong focus on customer engagement, service quality and team productivity. This is offering up to £45,000 with a 20% performance based bonus.
Job description: Be the escalated point of contact Provide support and coaching to the team Analysis data on productivity, department performance and quality assurance and provide a strategic approach to senior leadership Listen to calls to ensure compliance with regulators guidelines Conduct regular 1-2-1's with the team and hold team meetings Manage resource levels within the departments Training of new starters Support the integration of new clients, policies and procedures into the business and team Attend client meetings as and when needed Manage risk with clients and within the department Attend meetings and networking events when required
Experience and skills needed for this role: Experience within collections, credit control or debt recovery is desirable but not necessary for this role however, you will need to be a strong people manager with experience of managing phone based individuals at pace Experience in reviewing data and supporting with the strategic approach Ability to communicate at all levels internally and externally Ability to know what good looks like when it comes to training new starters and upskilling existing staff Good level of education
If this sounds like the next role for you, apply now!
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