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Salary- Annual Salary: £24,500
- Location: Reading
- Job Type: Full-time
We are seeking a dedicated and reliable Customer Services Consultant to join our motivated team in the luxury travel industry. This role is perfect for someone with great interpersonal and communication skills, especially when handling high-net-worth individuals. If you have a genuine care for business success and seek a respected career in luxury travel, we promise to provide you with an enjoyable work environment.
Day-to-day of the role:- Ensure all passengers have correct invoices and that correct invoices are received from suppliers.
- Guarantee timely delivery of tickets to passengers, ensuring accuracy, and confirm e-tickets are printed off by checking our system.
- Assist clients with their voyager personalisers.
- Monitor timely payments from passengers and ensure prompt payment to suppliers.
- Use your experience to support the Sales Team in all aspects of their work.
- Provide daily assistance to the Finance Director, Customer Services Manager, and Assistant Manager.
- Address any pre- or post-cruise questions from our clients.
- Customer service experience is essential; travel Customer Service experience is an advantage.
- Must have own car and full driving licence.
- Residency in the Reading area for at least three years is a preference.
- Excellent interpersonal skills and telephone manner.
- Competitive salary of £24,500 per annum.
- Monday to Friday working hours, with no weekend work required.
- 21 days holiday per year.
- Opportunity to work in a highly motivated team environment.
- Career in the luxury travel industry with a respected company.
If this sounds of interest, then press apply below!
