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Form of work
SalaryOverview
- Job Title: Customer Service Coordinator
- Location - Staffordshire, United Kingdom
- Company: Join a leading house builder in Staffordshire
- Position Type: Temporary Contract
- Start Date: Immediate
- Hourly Rate: £11.53 per hour
- 40 hours per week
As a Customer Service Coordinator, you will play a pivotal role in ensuring the organisations customers receive outstanding support and assistance throughout their journey. This office-based position demands a proactive, customer-focused individual who thrives in a fast-paced environment.
Key Responsibilities:
- Act as the primary point of contact for customer inquiries, providing timely and accurate responses via phone, email, and in-person interactions.
- Coordinate with various departments to resolve customer issues efficiently and effectively.
- Manage customer appointments, ensuring they are scheduled and communicated promptly.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Collaborate with the sales and construction teams to ensure seamless communication and resolution of customer concerns.
- Assist in the preparation of customer handovers, ensuring all documentation and information are provided accurately.
- Identify opportunities for process improvements to enhance the overall customer experience.
Requirements:
- Previous experience in a Customer Service role, preferably within the construction or housing industry.
- Excellent communication skills, both verbal and written, with a professional and empathetic approach to customer interactions.
- Strong organisational skills and attention to detail, with the ability to multitask and prioritise effectively.
- Proficiency in Microsoft Office applications and experience with CRM systems preferred.
- A positive attitude and willingness to work collaboratively in a team environment.
- Flexibility to adapt to changing priorities and a dynamic workload.
- Ability to work under pressure and meet deadlines while maintaining a high standard of Customer Service.
Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.
