Customer Service Coordinator

Customer Service Coordinator

Duration: 6 months - possibility of extension

Work type: Hybrid - One week min 3 days on site, one week 2 days on site

Global leading manufacturing giant!

Our client are looking for a Customer Service Coordinator to provide their customers with a superior experience, receiving parts and services wherever they are in the world, and whenever they need it, using easy to access and convenient solutions and processes.

ROLE INCLUDES BUT IS NOT LIMITED TO:

• Logging incoming customer enquiries and responding in a timely manner.
• Using multiple reports for identifying potential problems.
• Interpreting the voice of the customer.
• General administration duties within customer ops team.
• Regular contact points with the customer, both on the phone and through teams.
• General update to customers on their account via presentations.

BACKGROUND/EXPERIENCE/SKILLS:

Candidates will have gained the following skills and experience through previous roles:

• Strong administrator with a commonsense approach
• Experience within customer operations
• Able to use the Microsoft package (word, excel, Powerpoint)
• Proven ability to maintain, react and think quickly to fast moving fluid situations
• Confident communicator who has the ability to build strong working relationships
• Demonstrate meticulous levels of attention to detail
• Strong team player with the ability the work autonomously
• Flexibility

Knowledge of SAP or Salesforce would be an advantage but not essential

Job Title:Customer Service Coordinator

Location: Warrington, UK

Rate/Salary: 14.00 - 17.00 GBP Hourly

Job Type: Contract

Trading as Aston Carter. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. Aston Carter is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available on the website.

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