Customer Service Executive

Thorn Baker Industrial Recruitment are currently recruiting a Logstics and Aftersales Executive to work in a clean, modern and fast paced environment in the Kensington Area of London.

Do you want a job where the company invest in your training? Are you looking for a role that is Permanent? If the answer is yes to all these questions then Thorn Baker Industrial Recruitment could have the job you have been looking for...

As Logistics and Aftersales Executive, you will work as part of the Customer Services team to run and strengthen our logistics and aftersales processes, provide business relevant reporting and insights, and develop new projects related to these areas, enabling us to manage these functions efficiently and to provide the best possible service to our existing and potential clients as well as internal stakeholders.

About the Client

Following the company growth, the global retail network now has of over 7,200 stores, 39,000 employees, in 40+ countries. Offering high-quality, affordable medical products and services. The client has well-known local retail brands across Europe, North & Latin America and Asia. Meaning you could be working for a well-known household name with fantastic features and benefits. They have also been awarded Linkedin Top Employer.

What is in it for you?

• £23,000 - £28,000 starting salary + 10% bonus
• Hybrid Working (3 days in the office, 2 Days remote)
• Work for a world wide brand, dealing with premium products
• Progression within the company

Key Responsibilities:

• Dealing with clients, suppliers, and colleagues on a day-to-day basis;
• Execution of the warranty management process;
• Preparing presentations and reports to monitor performances and progress of various projects
• Data entry and accessing and maintaining information on various systems;
• Dealing with couriers (both incoming and outgoing) mail or parcel items;
• Handling enquiries by telephone;
• Representing the organization as best in class;
• Displaying a can do attitude;
• Working as a team to assist the department in achieving its core KPI’s;

Key Skills Required:

• Have strong computer and database handling skills (knowledge of SAP, Microsoft Excel, Power Point and Word are required);
• Have previous experience in the world of logistics and / or Customer Service;
• Have great organizational skills;
• Have evidence of working in a task based, target driven environment;
• Have a proactive, can do attitude and be self-motivated;
• Have clear diction and command of English language;
• Have experience of working in a team environment;
• Have experience of using free text with written B2B communication (letters / emails);
• Have experience of B2B telephone communication;

To get your start date arranged please click APPLY NOW to send us your CV!