Customer Service Executive

We are seeking an experienced and proactive Customer Service Executive to join our client's growing, dynamic team. You will play a crucial role in building and maintaining customer relationships, resolving queries, and identifying opportunities to introduce additional services.
Role Profile
This is a junior role with direct access to leadership, providing opportunities for professional growth and ongoing support. As Customer Service Executive you will be responsible for:
Proactive Customer Engagement:
* Initiate proactive outreach to customers to ensure satisfaction with the company's services
* Actively seek feedback and address any concerns to enhance customer experience
Inbound Query Resolution
* Respond promptly to inbound customer queries through various channels
* Work diligently to find effective resolutions and ensure customer satisfaction
Collaboration and Improvement
* Collaborate with team members and other departments to enhance systems and services
* Contribute ideas and suggestions for continuous improvement in Customer Service processes
Skills and Experience Required
* Proven experience in managing client relationships professionally
* Proficiency in computer skills and ability to handle queries on multiple systems
* Experience with CRM systems is preferred
* Forward-thinking, self-motivated, and comfortable working in a small team environment
* Desire to contribute to the growth of the business and take on new challenges
* Confident telephone skills
* High accuracy in data entry and time management skills
* Ability to identify problems and suggest effective solutions
* Enjoys a busy and dynamic work environment