Address
Form of workDo you have excellent Customer Service experience?
We are working with a client based in Stansted whom requires a Customer Service Representative to join their team.
Job Purpose
To provide a VIP service to all passengers/crew and visitors to the FBO ensuring that they are dealt with in a professional, attentive and discreet manner.
MAIN RESPONSIBILITIES AND DUTIES:
* Meeting and greeting of all visitors and crew in a consistently professional and attentive manner
* Greeting of all airside flights and escorting of passengers to the lounge providing a highly effective and efficient service during their arrival and prior to their departure
* 3Providing a highly efficient and effective service to all crew during their arrival and prior to their departure ensuring all of their needs are met.
* Ensuring all passengers and crew are dealt with quickly and efficiently
* Adhering to safety and security procedures at all times
* Serving of refreshments to crew, providing a VIP service at all times
* Ensuring the FBO is maintained to a VIP standard at all times and carrying out cleaning duties within areas of responsibility
* Inter department communication to ensure the passenger experience is seamless
* Preparation and planning for the following day and future flights
* Ensuring that any incidents or accidents are reported to Management immediately
* Completion of shift report and handover to ensure information is communicated between shifts
* Dealing with petty cash ensuring it is balanced correctly
* Performing of any other duties within your capabilities as directed by the Company
Hours: four days on, four days off, working twelve hours per day, earlies and lates
We look forward to your application
