Customer Service Executive - Italian Market

Are you fluent in Italian & English and seeking a new Customer Service role at a global brand? Perhaps you're in a Customer Service role and not challenged enough and keen for a more fast paced position? Maybe you would like to work on the phone more both external and internal dealing with a wide variety of situations?

If these ring true and you speak fluent English & Italian then please get in touch, as we have a fantastic opportunity available at one of Harlow's leading employers.

As Italian Speaking Customer Service Administrator you will represent the brand. You will be the first point of contact with Italian external customers and responsible for delivering an excellent level of Customer Service. The ability to communicate effectively, show understanding, solve problems and ultimately ensure complete customer satisfaction.

This role will appeal to a highly motivated, well organised person with a can-do attitude and genuine desire to help and provide solutions for our customers.

If you can tick a number of the below requirements, have relevant experience / qualifications and feel like you can add something to the team, then we would love to hear from you.

• Processing Sales Orders and Quotations for Italian customer base
• Answering direct calls into Italian phone line
• Managing and distributing sales leads brought in via Italian Sales Manager and Sales agents
• Ensuring that all marketing materials such as catalogues, price lists, product samples and other promotional material are distributed to Italian customers
• Supporting the marketing department by generating monthly newsletters and other customer communication material
• Supporting the finance department by ensuring that customers abide by set payment terms
• Managing quality and after sales claims
• Generating and distributing reports
• Attending trade show events as required

This is a great opportunity for any candidate with existing phone-based & written Customer Service experience, used to working on a busy desk, happy resolving complex issues. Due to their location this role is easily commutable from locations such as Bishops Stortford, Harlow, Cheshunt, Epping, Hertford, Enfield, Braintree, Dunmow and Welwyn Garden City.

Zero Surplus is East Anglia's premier commercial recruitment agency, based just outside Cambridge we source commercial staff for small and international businesses across Essex and the East of England.

For registration purposes please could you let us know where you are currently based or which locations you are considering as well as your required salary and notice period.

Please upload a Microsoft Word version of your CV where possible, excluding textboxes or images, as this can affect the consultant's job matching process and therefore your details may not be picked up for a role.

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