Customer Service Executive - Uk & Ireland

We are one of the most innovative mobile light company globally. Our products say „German Engineering & Design." With this, we do not only express our best-possible product quality, but also our commitment to protecting the environment and sustainability. All our lights are equipped with cutting-edge technology. We constantly improve and develop our products. About 140 employees work in our headquarter in Solingen, where we offer a modern working environment, excellent promotion opportunities and a friendly corporate culture with flat hierarchies. Ledlenser UK & Ireland, with about 16 employees, is the UK subsidiary of Ledlenser. Our beautiful office is located in a recently refurbished, period building in Sunninghill, Ascot. At Ledlenser we are always on the lookout for smart minds who will help our company shine even brighter.
For our Team in UK & Ireland we are looking for a,Customer Service Executive* - UK & Ireland

FIELD OF ACTIVITY:

• Answer incoming calls and process online customer enquiries via Zen Desk and telephone for the website, Ebay marketplace and Amazon
• You will arrange returns, exchanges and refunds
• You place orders in Sage and manage the stock of internal spare parts
• Your tasks will also include general office duties, postal support, ordering office supplies, etc.
• You will exceed customer expectations by providing first-class Customer Service
• You will work closely with colleagues across the organisation, supporting each other during busy periods to resolve issues and grow the business overall

PROFILE:

• You have experience in customer contact and order entry
• Ideally, you already have experience in a comparable field (e.g. consumer electronics, lighting technology, technical equipment, power tools, hand tools) but this is not essential
• Experience with Amazon Vendor Central is an advantage
• You can work independently and proactively in a dynamic business environment
• Preferably you are experienced with SAGE (50 or 200) and ZEN Desk
• You have a resilient, friendly and calm manner and are a team player
• You are organised and reliable and have a systematic way of working
• Fluency in English; other language skills are an advantage but not essential

WHAT WE OFFER:

• A varied range of tasks in a dynamic and growing international company with interesting prospects
• Space for personal initiative and assumption of responsibility
• Motivated team colleagues and a family environment as well as a very nice working place in Sunninghill, Ascot
• A competitive salary, pension contribution, private health- and life insurance

INTERESTED?

We know: Nobody is perfect! We are looking for motivated people who are passionate about bringing our vision to the world. We look forward to receiving your application - even if you do not fulfil all the requirements.